Returns Policy
ORDER CANCELLATIONS AND AMENDMENTS
If you decide to cancel your order after it has been processed we will unfortunately be unable to refund any shipping related charges incurred.
IF YOUR ITEM IS FAULTY...
In the unlikely event your item has a fault, please contact us quoting your order number and providing a description and image of the item. Our team will then get back to you in 1-2 working days.
REFUNDS
All refunds will be credited directly to your original method of payment. Delivery charges are non-refundable.
If you are not satisfied with your purchase you may return it to us by post using a delivery service of your choice or in store, within 14 days of receipt, and we will issue a full refund. To request a return, please use our online returns service.
Once you have shipped your items back to us, we will email you to let you know once your return parcel has been received and your refund is completed.Please note we do not cover return shipping costs. We recommend to hold on to your postage receipt and tracking number. For peace of mind, you may want to send the parcel using a delivery service that insures you for the value of the goods, should the parcel get lost.
Please, remember the return of the items is your responsibility until they reach our warehouse, so make sure it's packed up properly and protect from getting damaged on the way.
BUSINESS CUSTOMERS
Our return policy applies exclusively to personal customers. For all items purchased by business customers or for purposes other than for personal use, all sales are final.
If you decide to cancel your order after it has been processed we will unfortunately be unable to refund any shipping related charges incurred.
IF YOUR ITEM IS FAULTY...
In the unlikely event your item has a fault, please contact us quoting your order number and providing a description and image of the item. Our team will then get back to you in 1-2 working days.
REFUNDS
All refunds will be credited directly to your original method of payment. Delivery charges are non-refundable.
If you are not satisfied with your purchase you may return it to us by post using a delivery service of your choice or in store, within 14 days of receipt, and we will issue a full refund. To request a return, please use our online returns service.
Once you have shipped your items back to us, we will email you to let you know once your return parcel has been received and your refund is completed.Please note we do not cover return shipping costs. We recommend to hold on to your postage receipt and tracking number. For peace of mind, you may want to send the parcel using a delivery service that insures you for the value of the goods, should the parcel get lost.
Please, remember the return of the items is your responsibility until they reach our warehouse, so make sure it's packed up properly and protect from getting damaged on the way.
BUSINESS CUSTOMERS
Our return policy applies exclusively to personal customers. For all items purchased by business customers or for purposes other than for personal use, all sales are final.